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  • Mercedes AMG High Performance Powertrains Careers

    Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire at the purpose built Mercedes-Benz Technology Centre. There, a team of over 500 people are responsible for the design, manufacture and testing of Formula 1 power units for MERCEDES AMG PETRONAS, Sahara Force India, Williams Martini Racing and Manor Racing.

  • Mercedes AMG High Performance Powertrains Careers

    Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire at the purpose built Mercedes-Benz Technology Centre. There, a team of over 500 people are responsible for the design, manufacture and testing of Formula 1 power units for MERCEDES AMG PETRONAS, Sahara Force India, Williams Martini Racing and Manor Racing.

  • Mercedes AMG High Performance Powertrains Careers

    Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire at the purpose built Mercedes-Benz Technology Centre. There, a team of over 500 people are responsible for the design, manufacture and testing of Formula 1 power units for MERCEDES AMG PETRONAS, Sahara Force India, Williams Martini Racing and Manor Racing.

  • Mercedes AMG High Performance Powertrains Careers

    Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire at the purpose built Mercedes-Benz Technology Centre. There, a team of over 500 people are responsible for the design, manufacture and testing of Formula 1 power units for MERCEDES AMG PETRONAS, Sahara Force India, Williams Martini Racing and Manor Racing.

Technical Architect
  • Date Posted:
    18 Jan 2017
  • Vacancy Type:
    Permanent
  • Reference:
    2017074

Role Purpose

The Role of the Technical Architect is to act as the technical lead in the support and provision of solid IT services, by doing so, improving reliability and performance across the IT infrastructure and application landscape. A strong and broad ranging technical background is essential as this is a hands on role with the requirement to support and deliver technical solutions throughout all stages of the ITIL service lifecycle.

The Technical Architect is the senior technical escalation point and is a key quality gatekeeper ensuring all changes and projects adhere to defined architectural principles and industry best practice.

Excellent customer service and project management experience is required with a strong focus on delivering the highest levels of quality. The role requires the ability to deliver on both operational and project tasks, against deadlines and Service Level Agreements. The role also requires flexibility in terms of out of hours support, on a rota basis.

In addition to being the senior technical escalation point the role requires the ability support, develop and lead colleagues in a technical capacity.

The senior systems engineer must also be able to work with 3rd parties, suppliers and customers, as some solutions will require external input and co-ordination. 

Knowledge, skills and experience required

Essential
   
Proven experience in a senior operational support role (3rd line or equivalent), including support of the following:

- Support and optimization of in-house and bespoke applications
- Enterprise infrastructure, networking, storage and compute
- Security, encryption and Data Loss Prevention
- Database infrastructure and administration
- Client and server Operating Systems
- High-level technical computing languages
- Infrastructure and application capacity, performance and availability monitoring
- Clustering and High Availability
- Email, telephony and Unified Communications
- Enterprise video content delivery
- Datacentre infrastructure
- Backups and Disaster Recovery

- Strong experience working to ITIL practices
- Proven Continual Service Improvement experience
- A good understanding of the Software Development Lifecycle
- Project lead and delivery experience working to a recognised methodology (i.e. PRINCE2, Agile)
- Experience of scripting, orchestration and automation techniques
- Excellent call / customer management experience

Desirable
- Motorsport, OEM automotive or engineering background
- High performance Computing experience
- CAX system management experience + PLM
- ERP system management
- Testbed and simulation platforms

 

Qualifications

Essential
• Degree or relevant qualifications in a technology science subject
 
Desirable
• Microsoft Certified Solutions Expert
• Cisco Certified Internetwork Expert
• VMware Certified Data Administrator
• NetApp Certified Data Administrator
• ITIL v3 Foundationa level
• PRINCE 2 foundation
• Agile Foundation
 
Personal Competencies
 
Essential
• Accuracy and attention to detail
• Focus on stakeholder needs
• Ability to influence stakeholders across the business
• Good problem solving skills
• Contributes towards a positive culture and environment
• Executes decisions and deliver results
• Strong communication skills
• Ability to work with minimal supervision
• Displays a genuine desire to progress


 

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